We always care about passengers. Real ratings based on real reviews of passengers is the best way to give you the true experience. Our vehicle and driver rating is based only on reviews from secured bookings which is very trustworthy way of rating the service. We use 2 metrics to make a final rating - company and vehicle; we also remind drivers and companies to keep their review response rate high. As the service is provided though private drivers and small companies, by using the real and verified information about the car and driver we give no chance for cheaters to get registered with us again.